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Email communication Policy

We are implementing a new email policy effective February 11, 2024. This policy is designed to ensure that your inquiries and interactions with our team are organized and handled effectively.

Topics for Email Communication:

Effective February 11, 2024, we request that all questions and concerns related to the following topics be directed to our designated email address:


  • Tickets: Any inquiries regarding ticket purchases, changes, refunds, or general ticket-related issues.

  • Event Details: Questions about event schedules, locations, special features, and programming.

  • Merchandise Purchases: Inquiries about merchandise availability, orders, shipping, and related matters.

  • Membership-Related Topics: Queries related to memberships, benefits, renewals, or exclusive offers.


Expanded Email Team:

We are excited to share that we are taking steps to expand our email team to better serve your needs. The team will grow beyond the current three members, which will help us improve response times and provide you with comprehensive support.


Business Hours:

Our official business hours for email communication are as follows:

Monday to Friday: 9:00 AM - 7:00 PM CT

Saturday: 10:00 AM - 5:00 PM CT

Sunday: Closed


Response Time Outside Business Hours:

If you contact us outside of our regular business hours, please allow us 2 to 5 business days to respond. We are dedicated to ensuring that your inquiries are addressed thoroughly and promptly.


Avoid Messaging on Social Media:

We kindly request that guests refrain from messaging our social media platforms, including Instagram and Facebook, with topics related to tickets, event details, merchandise, or memberships. Our social media team is separate from our administrative team and may not have access to the specific information you require.


Email and Website Changes:

Starting from February 11, 2024, the only active email for inquiries and support is All other email addresses will no longer be operational. Additionally, all websites, except for, will be closed down. This is to streamline our communication further and provide consistent support.


These changes will allow us to provide you with a more organized and efficient experience when seeking assistance or information from us.

Thank you for your understanding and cooperation as we work towards providing you with the best service possible. We look forward to continuing to offer you remarkable experiences through these improved communication channels.


If you have any questions or need assistance, please don't hesitate to contact us at We are here to help and ensure your experience with us is exceptional.

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